Privacy & Cookies Policy
Last updated: 12th November 2025
1. Introduction
The Axis Clinic (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy & Cookies Policy explains how we collect, use, and protect your information when you visit our website or engage with our clinic’s services.
By using our website or submitting your details, you consent to the practices outlined in this policy.
2. Personal Data We Collect
We may collect and process the following personal data:
Contact details such as your name, email address, and phone number when you fill out a form, book a consultation, or contact us directly.
Health and medical information provided voluntarily through consultations, assessments, or booking forms to ensure suitability and safety for treatments.
Booking information collected and managed through our booking system, Phorest, including appointment history and preferences.
Marketing and communication preferences when you sign up to receive newsletters or promotional content through Mailchimp.
Website usage data automatically collected via Google Analytics and the Meta Pixel to help us understand how our site is used and to improve performance and relevance.
3. How We Use Your Information
We use your personal data to:
Manage enquiries, consultations, and appointments.
Deliver safe, tailored, and effective aesthetic treatments.
Communicate with you about your bookings, aftercare, or relevant updates.
Send marketing communications, offers, and newsletters (only when you’ve given consent).
Improve website functionality, analyse performance, and deliver relevant content and advertising through tools like Google Analytics and Meta Pixel.
Comply with legal, insurance, and regulatory obligations applicable to aesthetic medical providers.
We will only process your data when it is necessary for a legitimate business purpose, medical care, your consent, or to comply with a legal obligation.
4. Data Storage and Security
Your data is stored securely using encrypted systems and access controls. We use trusted third-party platforms such as Phorest and Mailchimp, which comply with GDPR and maintain high data protection standards.
We take all reasonable steps to protect your personal data from unauthorised access, misuse, or disclosure.
5. Data Retention
We retain your personal data only for as long as necessary to provide our services, comply with medical record-keeping requirements, or fulfil legal obligations. When data is no longer needed, it will be securely deleted or anonymised.
6. Your Rights
Under the UK GDPR, you have the right to:
Request access to your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of your data where applicable.
Withdraw consent for marketing communications at any time.
Object to certain types of processing, such as direct marketing.
File a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.
To exercise any of these rights, please contact us at info@axisclinic.co.uk.
7. Sharing Your Data
We do not sell or rent your information. We may share limited data only with:
Phorest, for managing bookings and client records.
Mailchimp, for email marketing (only with your consent).
Google Analytics and Meta Pixel, for anonymous tracking and performance analysis.
Regulatory authorities or insurers, when required for legal or medical compliance.
All third parties are contractually bound to protect your data and use it only for the purposes specified.
8. Cookies Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us improve your browsing experience and understand how our site is used.
Types of Cookies We Use
Essential Cookies: Required for core website functionality such as security, navigation, and form submissions.
Analytics Cookies: Used by Google Analytics to collect anonymous information about site visits and performance.
Functionality Cookies: Remember your preferences, such as form data or location settings.
Marketing Cookies: Set by third-party tools like the Meta Pixel to deliver relevant ads and track performance.
Managing Cookies
You can manage or delete cookies at any time by adjusting your browser settings. Please note that disabling cookies may affect certain website features.
For more details, visit www.allaboutcookies.org.
9. Updates to This Policy
We may update this Privacy & Cookies Policy from time to time to reflect changes in technology, legislation, or our business practices. Any updates will be published on this page with the revised “last updated” date.
10. Contact Us
If you have any questions or requests about how we handle your personal data, please contact us at:
The Axis Clinic
32 Broadway Parade, Crouch End, London, N8 9DB
Email: info@axisclinic.co.uk
