CLINIC POLICY
CANCELLATION POLICY
Whilst we try to accommodate our clients’ appointment requests, our clinic policy is to ask for 48 hours’ notice for cancellations. You can contact us by phone, email or in person to cancel or reschedule appointments.
Our booking system will send you an automated courtesy reminder at least 48 hours prior to your appointment. We offer you the opportunity to reschedule or cancel your appointment. We would be grateful if you could cancel your appointment as soon as you know you won’t be able to attend. This helps us avoid any confusion and maintain our level of service.
We operate a waiting list for our busier times and most popular treatments. Provided we have cancellations, we can often offer the slots to those on the list.
Please note if you cancel your appointment within 48 hours or miss your appointment, we may still incur a charge for the booking.
We appreciate your understanding and cooperation.
TREATMENT PREPARATION POLICY
Some of our treatments require clients to prepare their skin prior to their appointment. You will receive preparation guidance at the time of your booking. If preparation isn’t carried out in accordance with the guidance, your treatment may not take place and a cost may be incurred.
Please note you need to follow the preparation guidance correctly, otherwise treatments can’t be as effective.
Axis Clinic will issue a consent form for the patient to read, understand and sign prior to proceeding with treatments. We will also seek the patient’s consent for taking photographs of the area of treatment for comparison purposes.
PAYMENT POLICY
According to our clinic policy, we politely ask that correct payment is made in full before or directly after your treatment.
If you have opted for one of our payment plans, correct payment must be received before treatment commences, based on your agreed plan.
Please contact us if you have any questions.